At 2LIVE, we want you to feel confident and happy about your investment in your music career. We're committed to giving every artist the best shot at success—but if things don't turn out the way you hoped, we've got your back.
30-Day Satisfaction Guarantee
If you're not satisfied with your results, you can request a full refund within 30 days of your campaign starting—no hassle, no hard feelings.
How It Works:
Campaigns Start Fast:
Most campaigns begin within 24 hours of your purchase. Your 30-day refund period starts the moment your campaign officially kicks off (not when you purchase).
Simple Process:
If you'd like a refund for any reason, just email us at support@2live.to within 30 days of your campaign start date. Include your order details and let us know why you're not satisfied—so we can keep improving our service for everyone.
Full Refund:
If your request meets these simple conditions, we'll process your full refund back to your original payment method. No hoops to jump through.
A Few Things to Note
- Refund requests made after the 30-day window cannot be processed.
- Only the original purchaser is eligible for a refund.
- We can only refund payments made directly through 2LIVE using a valid credit or debit card.
Questions?
If you're unsure about your campaign's start date or eligibility for a refund—or just want to talk to a real human—reach out anytime at support@2live.to. We're here to help!
We appreciate every artist who trusts us with their music. If it's not working out, we'll make it right.
Your satisfaction is our priority. We're confident in our service, but we believe you should be too.